Refund and Returns Policy - Masshiro Beauty

Refund & Return Policy

At Masshiro Beauty, we value your satisfaction and strive to ensure that every product you receive meets the highest standards of quality and care. If, for any reason, you are not fully satisfied with your purchase, our return and refund policy is designed to provide you with a smooth and transparent experience.

Returns

You may return an item within 7 days of receiving your order if:

The product is damaged, defective, or incorrect.
The item remains unopened, unused, and in its original packaging.

To initiate a return, please contact our customer support team through one of the numbers listed below. Our representatives will guide you through the return process and provide instructions for product collection or shipment.

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

Approved refunds will be processed within 7–14 business days.
The refund will be issued through the original payment method used for the purchase.
Shipping fees and handling charges are non-refundable unless the product was damaged or incorrect upon delivery.

Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned or refunded:

Opened or used cosmetic products.
Items not in their original condition or missing parts for reasons not due to our error.
Promotional or discounted items marked as Final Sale.