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INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

Are Masshiro Beauty products suitable for all skin types?

Yes. Each Masshiro Beauty formula is developed with dermatologically tested ingredients suitable for all skin types, including sensitive skin. We focus on gentle yet effective formulations that balance hydration, nourishment, and protection.

Are your products cruelty-free?

Absolutely. Masshiro Beauty proudly stands against animal testing. Our products are cruelty-free and developed through ethical manufacturing processes that align with international standards.

Can I return or exchange a product?

Due to hygiene and safety reasons, returns or exchanges are not accepted once a product has been opened. However, if you receive a damaged or incorrect item, please contact our support team immediately through one of our listed contact numbers, and we’ll be happy to assist you.

How can I contact customer support?

Our dedicated support team is available 24/7 to assist you.
You can reach us through any of the following numbers:

📞 +81 80 3780 3721 (Japan)
📞 +39 338 587 1669 (Italy)
📞 +94 71 864 3412 (Dubai)
📞 +357 96 281 023 (Cyprus)

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